Your privacy matters to us.

Information We Collect

Depending on how you interact with Pepxora, we may collect information such as:

• Name and contact details.
• Email address and organisation information.
• Information submitted through contact or enquiry forms.
• Product, ordering and customer-service information.
• Information contained in communications with Pepxora.
• Technical information relating to your website visit.

We only seek information that is reasonably relevant to providing our website, responding to enquiries or supporting our business activities.

Information You Provide

You may provide personal information when you:

• Contact us by email.
• Submit an enquiry through our website.
• Request product or documentation information.
• Make an ordering or supply enquiry.
• Communicate with us regarding an existing order.

You should avoid submitting information that is not necessary for your enquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider or analytics and security services.

This may include information such as your IP address, browser type, device information, pages visited, referring website, approximate location derived from technical information and website usage data.

This information may be used to maintain website security, understand website performance and improve the user experience.

Cookies and Similar Technologies

Pepxora may use cookies and similar technologies to support website functionality, security, analytics and user experience.

Cookies are small files stored on your device that allow a website to recognize certain information about your visit.

You can generally manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

How We Use Personal Information

Pepxora may use personal information for purposes including:

• Responding to enquiries and requests.
• Providing product and documentation information.
• Processing and managing orders or supply enquiries.
• Communicating with customers and prospective customers.
• Providing customer support.
• Maintaining and improving our website.
• Protecting our website and systems from misuse or security threats.
• Meeting applicable legal or regulatory obligations.

How We Protect Information

Pepxora takes reasonable steps to protect personal information against unauthorized access, misuse, loss, interference, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Disclosure of Information

Pepxora does not sell personal information as a business practice.

Personal information may be disclosed where reasonably necessary to operate our business or where permitted or required by law.

This may include trusted service providers involved in website hosting, technology, communications, payment processing, shipping or other business operations.

Where third-party service providers process information on our behalf, we seek to use appropriate providers and reasonable safeguards.

Third-Party Websites

Our website may contain links to third-party websites or services.

Pepxora is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, protect our interests or meet applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to personal information we hold about you.

These may include requesting access to personal information, requesting correction of inaccurate information and raising concerns about how your information has been handled.

Children's Privacy

Our website and services are intended for business, scientific and research-related interactions. We do not knowingly seek to collect personal information from children through our website.

Changes to This Privacy Policy

Pepxora may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or applicable requirements.

The updated version will be published on this page together with the applicable effective date.

Contact Us

If you have questions about this Privacy Policy or how Pepxora handles personal information, contact us using the details below.